How Microsoft Dynamics GP’s New Debugging Tool Can Improve Productivity By Speeding Technical Support

The world of assisted technical support is filled with scripts that support engineers need to follow in order to effectively (or not) resolve a problem. The typical support incident starts out with a number of basic questions that can extend through several exchanges and various hours, before the problem is escalated. Sometimes these issues go unresolved for days and months at a time without a resolution. In the process, your organization incurs in hundreds of hours of internal resources’ time chasing a problem that many times has its roots in a code bug.

What if you could cut the time spent on technical support by using tools that provide valuable information you can communicate to Microsoft Dynamics GP support personnel first hand? This would substantially improve your support staff’s efficiency and save your organization valuable time and money.

Support Debugging Tool was released a few weeks back by Microsoft. As a participant during the beta testing process and now an advocate and user of the tool, I am pleased to bring some of the best features uncovered and how they may aid your helpdesk and support personnel in troubleshooting your Microsoft Dynamics GP system.

Support Debugging Tool was first previewed during the Microsoft Dynamics GP Technical Airlift, in May of 2008 with great reception from the attending partner community. Support Debugging Tool is intended for the partner community or the customer’s internal helpdesk and support personnel troubleshooting Microsoft Dynamics GP application issues without the complexities involved in understanding the application development process.