Article

How Jobs in Microsoft Dynamics NAV Improve a Dynamics Partner’s Delivery and Execution

by Marije Brummel
Freelance Developer, Brummel Dynamics Services

The following article is based on an excerpt of Mark Brummel's new book Microsoft Dynamics NAV 2009 Application Design.

As professional services firms, Microsoft Dynamics NAV partners face various operational challenges in managing and scaling the delivery of their services to clients.  And like their clients, the partners themselves can benefit significantly from managing their critical business processes in Dynamics NAV.

The process

The two main processes for Microsoft Dynamics NAV partners are implementing new projects and providing services such as support and upgrades to existing customers. A third process is selling infrastructure and assembling computer systems, but this is an extra service, not the core business.

To support the projects (jobs) the company needs people, software licenses and hardware. The people (resources) need to be carefully planned on the projects as they are the least flexible part of the company. Hardware (items) and software licenses (G/L accounts) will be purchased from vendors such as Microsoft.

The projects can be divided into large and small projects. The larger projects are new implementations and upgrades. Smaller projects include implementing small features and helping users with regular support issues.

Invoicing can be done in various ways. New implementations and small projects can be invoiced per billable hour while upgrades are sold fixed price. For hardware we will use items. Licenses are invoiced directly to the General Ledger.

Large projects also have budgets and a plan that need to be maintained. If the budget is fully used and the planning milestones have not been ...

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About Marije Brummel

Author, Programmer, Consultant, Project Manager, Presenter, Evangelist, Sales person and Trainer. Working for Partners, ISV’s, End Users, Master VARs and Microsoft across the globe in more than 25 countries. It’s next to impossible to find someone as widely and deeply experienced as Marije in the Business Central community.

Marije received numerous awards including the Microsoft MVP award and the NAVUG All-Star. She was chair of the Dynamics Credentialling committee and authored the official Microsoft Exam materials. She did both onsite and online readiness sessions for Microsoft when the product went through major changes such as moving from two to three tier and the introduction of extensions. 

Her biggest passion is changing the world for the better in every way possible. One of her biggest achievements was the introduction of Design Patterns into the Business Central community. 

She is the go-to-girl when it comes to performance troubleshooting and upgrade challenges. Technologies such as the Azure stack and Web frameworks don’t hold secrets in regards to Business Central.

Marije wrote a number of books and countless blog articles and YouTube videos, which influenced almost every person and project involved with Business Central.

At home she enjoys the outdoors with her dog and tries to spend as much time as possible with her kids and family. She likes shopping and traveling.

More about Marije Brummel