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How Great Microsoft Dynamics GP Trainers Do It: Seven Proven Tips for Effective User Training

by Victoria Yudin
Founder, Flexible Solutions Inc. ,

The following article is adapted from Victoria Yudin's new book Microsoft Dynamics GP 2010 Implementation.

Once your Microsoft Dynamics GP system is installed, configured, and populated with master records and initial data, what's next?

Most likely you have already started training users.  Here I'd like to discuss some ideas for planning how to train users and who should be performing the training.  I'll follow up in a future article with some thoughts on the type of training that is right for different audiences. 

There are many different training methods and users may respond differently to training, depending on their level of comfort with technology and accounting, as well as their prior experience with similar applications.

This is by no means a complete guide to leading training, however, having trained many users over the years there are a few concepts that have proven true time and time again:

  • Make sure you have a trainer that knows their stuff. Nothing can be worse than being trained from a script with no ability to have a meaningful discussion. If the trainer has textbook knowledge of a system, but no real life experience with it, they will not have as much knowledge to share, which could result in incomplete training and lost credibility with the users. If you do not have someone on your team that is a good training resource for Dynamics GP, bring a trainer in.
  • If you are bringing a training resource in from outside your team, help them by explaining what the ...

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About Victoria Yudin

Victoria has been designing, implementing, integrating, and customizing business management and accounting systems for over 20 years. She has been a user of Microsoft Dynamics GP (and its Great Plains Software predecessor) since it was available on DOS and has been a Dynamics GP consultant for almost 15 years. Victoria has the distinction of being the only person in the world named a Microsoft Dynamics GP Most Valuable Professional (MVP) each consecutive year since 2005. Victoria has an undergraduate degree from the Wharton School of Business at the University of Pennsylvania, and has numerous certifications for Microsoft Dynamics GP and related technologies.

In November 2000, Victoria started Flexible Solutions, Inc. to bring together her experience in accounting and business with her love for technology. Flexible Solutions is a Microsoft Dynamics GP Partner, offering the GP Reports Viewer add-on for Dynamics GP, as well as Microsoft Dynamics GP implementation, reporting, and support services.

In September 2008, Victoria started her blog, called Ramblings and musings of a Dynamics GP MVP to share her experiences and thoughts with the Dynamics GP community.  Victoria is the author of the book Microsoft Dynamics GP 2010 Implementation and Microsoft Dynamics GP 2013 Implementation.

More about Victoria Yudin