Article

GP Training Fun? Inexpensive? A Morale Builder?

by Mark Polino
Director of Client Services, Fastpath, Integrated Business Group


Too often Dynamics GP training is like a big version of the whisper game. The consultants train the trainers, usually functional leads, who then train the rest of the users. When employees leave or change positions, they train their replacements, maybe.

With each training pass, a little more knowledge leaks from the system.  Occasionally, there's some re-training, usually around a major upgrade. Alternatively, a new hire may have Dynamics GP experience he or she brings in to the organization. But really, that's about it.

This issue isn't unique to Dynamics GP, it's prevalent across the ERP space. There have been a rash of public company restatements lately where the blame was laid squarely on inadequate training in the accounting and finance functions.

We don't tolerate such lapses in other parts of the company. Getting and keeping a commercial truck driver's license is a real pain with lots of monitoring.  Forklift drivers need to be regularly certified. With all due respect to forklift drivers, a poorly trained accountant can ruin a lot more lives than a poorly trained forklift driver.

Still, companies continually whine that there's no budget for training. They seem to think that complex issues like adequate controls, tax consequences and regulatory compliance should be magically handled by software. Well, despite the magic of software, it's still all about people.

So what can you do to improve your Dynamics GP training without breaking the bank? Here are some ideas:

  1. Use CustomerSource. CustomerSource is the primary support portal for Microsoft Dynamics GP. If you are current on an enhancement plan, you should have access. But CustomerSource is more than ...

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Dynamics GP Financial Management
About Mark Polino

Mark Polino is a Certified Public Accountant (CPA) and a former Microsoft MVP (2007-2018) for Business Solutions. He is the author or coauthor of 5 books related to Microsoft Dynamics GP.  Mark also maintains the Dynamics GP focused website DynamicAccounting.net. He speaks and writes regularly about ERP related topics. Mark has been a controller and CFO for a division of a publicly traded company and he has  worked as a consultant implementing ERP solutions. Mark holds additional certifications including Certified Information Technology Professional (CITP), Certified in Financial Forensics (CFF) , Chartered Global Management Accountant (CGMA). Dynamics Credentialed Professional for Dynamics GP 2015 (Core Install and Core Financials), Xero Certified. He holds a bachelor's degree in accounting from the University of Central Florida and an MBA from Rollins College. Mark lives with his family in Florida.

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