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Document capture business grew to $2.7B in 2012: New report

by Bridget McCrea
Contributing Writer,

Defined as the process of importing documents and information into a digital format for processing, management, and storage, document capture is an important function for Microsoft Dynamics ERP and CRM customers that want to streamline business processes by reducing paper and creating central repositories where users can quickly access, review, and revise documents. 

Even with advances in enterprise collaboration technologies, document capture remains a key initiative for organizations and "one of the staples of enterprise IT," notes. "Growth itself has declined slightly, but capture has not suffered the way some other areas of IT have. The importance of records management and conversion of paper records into digital records appears to be sinking in."

According to a new report from research firm Harvey Spencer Associates (HSA), the global market for document capture increased by 8.2 percent in 2012 and is now worth $2.7 billion. On-demand solutions claim about 23 percent of the overall market, according to HSA, indicating a shift away from on-premise IT delivery models to more cloud-based options.

In its annual study of the Worldwide Document Capture Software Market for 2012 - 2017, HSA says such solutions have been used to enable records management of paper-based documents, converted using traditional high speed document scanners, to be stored more cost effectively as electronic media. The process has traditionally relied on high-speed document scanners, which still account for over half of inputs, but over 20 percent of input is now from MFPs (multi function peripherals - networked office digital copiers), with the remainder coming primarily from fax servers, e-mail, and mobile.

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About Bridget McCrea

Bridget McCrea covers business and technology topics for various publications. She can be reached at

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