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Business Process Management for a Dynamics 365 implementation: Beyond diagnostics

by Edwin Jongsma
VP Americas, Mavim

When an organization makes the decision to take steps to execute on digital transformation initiatives, they must consider key factors to ensure a successful outcome. In fact, Gartner has reported that organizations experience failure rates on planned strategic initiatives of between 50% and 75%, which means the devil is in the details when it comes to realizing your strategic vision.

In the context of deploying a new enterprise system like Dynamics 365 Finance and Supply Chain Management, both customer and implementation partner must be able to correctly diagnose the problem set even before a project implementation starts. A pre-implementation diagnostic phase adds detail to high-level requirements and enables leaders to move with confidence to the implementation phase of an ERP project. It’s important to point out that a successful D365 implementation will only occur if the organization maximizes the out of box offerings and finds a strong implementation partner with Dynamics 365 and specific industry expertise to layer onto the core solution.

Above all, a diagnostic phase with the right priorities and goals improves overall success by encouraging an organization to think before they start. You can read more about the diagnostic phase in a previous article; the focus of this article is on what happens next.

Business Process Management for a D365 Implementation

In any ERP implementation, business processes are the main drivers to start defining the solution that is being implemented in the project. Processes act as vital components not only in the as-is stage at the beginning, but also in the to-be stage at the finish.

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About Edwin Jongsma

Edwin Jongsma is VP for the Americas at Mavim. Mavim is an Intelligent Transformation Platform (ITP) built on Microsoft, and recognized by Gartner for BPM tooling, and as a leading vendor of Digital Twin of an organization’s technology. In addition to developing a full stack software solution for ERP transformation for Microsoft Dynamics partners, at the heart of Mavim’s ITP is the Mine, Design, Improve methodology in which we: Mine the current processes, Design a visual operation model, and Improve the existing process to achieve organizational goals. To learn more about Mavim’s offerings, contact

More about Edwin Jongsma