Avitas Launches Free Support Tier for Microsoft Dynamics AX Users

The demand for alternative Microsoft Dynamics AX support scenarios is growing. The need appears to be one of immediacy; neither Microsoft nor a good many partners can provide the super-flexible on-demand support that some customers now value.

Boutique consultancy Avitas Technologies Inc., a Microsoft partner, is the latest firm to have rolled out a support plan for Dynamics AX users with a transparent billing model and free upfront access to their services. Originally launched as an exclusive promotion for its current customers, AXPro Assist Free is now available for all Dynamics AX users.

If companies in the AXPro Assist Free plan are satisfied with this support but find that they need more support help, they can upgrade to one of the company's premium plans and fully customize their engagements with Avitas, including a 15-minute response time SLA, Fadden says.

"Our monthly rate is based on a per-incident model," Fadden says. "Essentially users are allotted a certain amount of incidents (credits) per month based on their plan level. We split our service into first-line and second-line issues, and around 80 percent of our issues are resolved as first-line issues."

Before launching the initiative, Avitas CEO Jerry Fadden surveyed Dynamics AX users about the need for a free support plan. Over 74 percent of respondents agreed that there was a "strong" need for a support model that offers a more predictable costs and allows clients to first "test the waters" with AX consultants before they commit to long-term engagements, according to the company.

Typically, other AX consulting firms require substantial up-front commitments for any type of support call. AXPro Assist, however, supplies all new clients with two free support credits per month, according to ...