Adding a digital adoption platform for enterprise software users: What you need to know

With remote and hybrid work now the norm, employers are rethinking their training strategies around adoption of digital technology. Organizations often find themselves leaning towards digital adoption platforms (DAPs) to help optimize employees' use of business technologies. And while DAPs are gaining popularity, organizations should understand their strengths and how they complement existing systems and platforms to provide users with the best experience.

Understanding Digital Adoption Platforms 

Digital adoption platforms are not just for replacing traditional training systems but can also be used to complement and enhance the in-person training experience. Often the support provided for platforms like Microsoft 365 and Dynamics 365 are not sufficient to meet the learning requirements of employees. In such situations DAPs step in to provide an additional layer of help in the form of contextual help and knowledge resources. 

The standard approach to training expects employees to memorize all the information shared in an initial training session. From there on, the organization expects (or hopes) that employees will apply all that knowledge whenever it is needed. This line of thinking is highly unrealistic, as end users often will not retain all the information. They will then struggle to see tasks through to completion. I have outlined more of the challenges of traditional training here. DAPs come to the rescue by acting as open books that users can access whenever they need guidance.

How is a digital adoption platform different from a learning management system? 

It is likely that you're already familiar with a learning management system (LMS), but if not, it is essentially a storage system for an organization’s training materials. An LMS may sound a lot like a DAP in the sense that they both act as a hub of resources for users. But they are a more different than one might think. Let us understand how.