Press Release

Webinar: Automating Customer Communication with AI-Powered Copilots

Managing customer communication through email doesn’t have to be slow, manual, and error-prone. Yet for many organizations, service teams still spend hours processing unstructured emails, juggling attachments across Outlook, SharePoint, and CRM systems, and repeating the same steps over and over. 

The result? Delayed responses, missed cases, higher costs, and lower customer satisfaction. It doesn’t have to be this way.

Join our upcoming webinar to discover how AI-powered multi-agent copilots can transform your manual email workflows into a streamlined, automated process.

Date: Wednesday, September 24, 2025

Time: 2 PM AEST | 11 AM CET | 11 AM EDT  

Format: Live Demo + Customer Q&A

Register Here: Save Your Spot

Who should attend?

  • Customer service managers and teams
  • Operations and process automation leads
  • IT and digital transformation professionals
  • Dynamics 365 and Microsoft 365 users

What to Expect:
In this live session, you’ll see how multi-agent copilots can work together to turn manual, email-heavy workflows into a seamless, automated system.

We’ll show you how to:

  • Reduce inefficiency by cutting delays and inconsistencies in email processing
  • End fragmentation by unifying data across Outlook, SharePoint, and CRM
  • Boost performance with faster turnaround times, lower operational costs, and improved SLA compliance

Key Highlights of the Demo:

  1. Email Ingestion Agent – Classifies emails, extracts details, and routes them automatically
  2. SharePoint Integration Agent – Uploads and indexes attachments securely for easy access
  3. Recurrence & Monitoring Agent – Tracks pending queries, sends reminders, and escalates unresolved issues
  4. Automated Response Agent – Crafts and sends personalized, AI-driven replies using Azure OpenAI

Don’t miss this chance to watch AI copilots in action, working together to automate repetitive tasks, streamline communication, and give your teams more time to focus on strategic work.

Can’t attend live? Register anyway, and we’ll send you the recording.

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