How London Cut Costs and Modernized ITSM

The City of London and the City of London Police replaced a restrictive, shared ITSM platform with Provance ServiceTeam ITSM and Microsoft Power Platform to gain greater flexibility, reduce costs, and improve service delivery. By adopting a low code solution they could manage in house, they streamlined ticket management, strengthened security, expanded self service capabilities, and empowered teams to continuously enhance their IT service management without relying on outside developers.