Lessons from the Trenches: Building a Better Business Central Implementation Experience

*This event is part of our monthly "Mastering Your BC Partner Practice", sponsored by TD SYNNEX

This session is led by Jenn Claridge, Microsoft MVP, a trusted advisor in Business Central, specializing in manufacturing- and service-focused organizations. She helps small and mid-sized businesses translate ERP strategy into practical, real-world execution.

Everyone talks about implementations as if they’re just technology projects, whether it’s AI, Business Central, NAV, F&O, or CRM. I've been around for a while, and what often gets overlooked is the most important part: the people side of the implementation, which is not really related to the software.

Whether you’re preparing for your first Business Central go-live or planning a Phase 2, we’ll dive into the real-world practices that impact people and separate smooth roll-outs from stressful ones.

Drawing on 15+ years of firsthand experience, Jenn will share lessons learned the hard way, common pitfalls, success patterns, and insights into the psychology of user behaviour during implementations. You’ll walk away with practical, repeatable ideas to make your Business Central rollout or re-launch a far better experience for everyone involved.