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How to Enable Real-Time Translation in Microsoft Dynamics 365 CRM

Published by Inogic

Did you know that 85% of customers prefer to interact in their native language? 

If your team is using Microsoft Dynamics 365 CRM, enabling real-time translation isn’t just a nice-to-have; it’s a game-changer for global engagement, team productivity, and customer retention.

In this blog, we’ll walk you through how to enable real-time multilingual support in Dynamics CRM using Translate4Dynamics, an Azure AI-powered translation tool built specifically for Dynamics 365.

Whether you're a CRM admin or a business leader looking to scale internationally, this guide will show you how to eliminate language barriers in just a few steps.

What You Need Before You Start

Before diving into the setup, make sure you have the following:

  • Access to your Azure Translator Resource
  • Admin access to Translate4Dynamics in Microsoft Dynamics 365
  • List of entities and fields you want to translate

Translate4Dynamics is powered by Azure AI Translator Services, ensuring fast, accurate, and secure translation across all your CRM data.

Step-by-Step: How to Enable Real-Time Translation in Dynamics 365 CRM

Step 1: Configure Azure Translator Settings

  1. Log in to your Azure Portal
  2. Navigate to Translator Resource
  3. Under Resource Management, go to Keys and Endpoint
  4. Copy the following:
  • Key 1
  • Location/Region
  • Text Translation API Endpoint

These credentials allow Translate4Dynamics to securely access Azure's translation engine.

Step 2: Add Your Azure Details in Translate4Dynamics

  1. Open the Translate4Dynamics App in Dynamics CRM
  2. Go to Translate4Dynamics Settings
  3. Paste the Key, Location, and API Endpoint into the corresponding fields
  4. Save your changes

You’ve now connected Azure AI Translator to your CRM!

Step 3: Set Up Entity Configuration

Now it’s time to decide which CRM data you want to translate.

  1. Inside the Translate4Dynamics App, click on Entity Configuration

2. Click + New to create a new configuration

3.  In the form:

  • Select the Entity (e.g., Contacts, Leads, Opportunities)
  • Choose the Columns/Fields you want to translate
  1. Save the configuration

Supported field types: String, OptionSet, Choice, Lookup, and Whole Number.

Step 4: View Translations in Real Time

Once configured:

  • Open any CRM record in a supported entity
  • Access the translation side-pane
  • Instantly see the translated version of selected fields next to the original

Pro Tips for Getting the Most Out of Translate4Dynamics

  • Start small: Test with a single entity and a few key fields
  • Train your team: Show users how to access translations via the side-pane
  • Use rich text translation: Maintain formatting even in multi-language environments
  • Enable for global teams: Help sales, support, and marketing teams collaborate with ease

Business Benefits of Real-Time CRM Translation

Enabling real-time translation isn’t just about convenience; it's about business growth:

Frequently Asked Questions (FAQs)

  • What languages does Translate4Dynamics support?

Translate4Dynamics supports all languages available via Azure Translator, over 100+ languages.

  • Will it translate drop-downs and option sets?

Yes! Translate4Dynamics supports OptionSet, Lookup, Choice, String, and Whole Number fields.

  • Is the translation instant?

Yes, translations are done in real-time and visible immediately in the side-pane.

  • Can I choose which fields to translate?

Absolutely. The Entity Configuration feature gives you full control over which columns are included.

  • Is the original data overwritten?

No, translations are shown alongside the original, your core CRM data remains untouched.

Final Thoughts: Don’t Let Language Limit Your CRM

With Translate4Dynamics, Microsoft Dynamics 365 becomes a truly multilingual CRM, empowering your teams and customers no matter where they are in the world.

Setting it up is easy, and the payoff is huge: better communication, improved efficiency, and a global-ready customer experience.

Ready to Translate Your CRM?

Try Translate4Dynamics with a 15-day free trial from our website or Microsoft AppSource.

Prefer a guided walkthrough? Email us at crm@inogic.com

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