Nurse Maude: Completing 5,000 patient visits a day with Resco Field Service 2.0

To keep track of all their activities, Nurse Maude had invested in Microsoft Dynamics CRM – to manage patient information and use it as a scheduling tool. Before that, the staff in the field were using a paper-based system to record actual visit times and details. There was no timely capture of data, no visibility of actual progress, and no way to efficiently inform workers about critical schedule updates and changes. Therefore, Nurse Maude needed to pair their Dynamics CRM with a reputable mobile solution to complete the solution.