Article

Microsoft will not deprecate Outlook add-in for Microsoft Dynamics 365/CRM, says James Phillips

by Jason Gumpert
Editor, MSDynamicsWorld.com

Microsoft has decided to revert its plans to deprecate the Outlook client add-in for Dynamics 365/CRM. Microsoft CVP for business applications, platform and intelligence products James Phillips announced the change during the 365 Saturday event in London this weekend, and Microsoft MVP for Dynamics 365/CRM Guido Preite first reported the change in his event writeup.

UPDATE: Microsoft has published a blog post with more details on the decision to change support plans for the Outlook add-in, including "overwhelming" feedback. Here's an excerpt (emphasis theirs):

In June 2017, we announced the deprecation of Dynamics 365 for Outlook (otherwise known as the “Outlook add-in”) and the plan to replace it with Dynamics 365 App for Outlook. The deprecation announcement meant that although Dynamics 365 for Outlook would continue to be supported, it would be removed in Dynamics 365 version 10.0.

Since this announcement, we have received overwhelming feedback from customers, partners, and the Dynamics community around the need for the Outlook add-in. Additionally, we understand that some feature gaps in Dynamics 365 App for Outlook prevent it from being a viable replacement for the Outlook add-in. As a result, we are reversing the deprecation of Dynamics 365 for Outlook.

We want to enable customers who are on older versions of Dynamics 365 to be able to upgrade and not lose core functionalities that their business has come to rely on.

Customer Engagement Dynamics 365 Dynamics CRM
About Jason Gumpert

As the editor of MSDynamicsWorld.com, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at jgumpert@msdynamicsworld.com.

Prior to co-founding MSDynamicsWorld.com, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. He has also held consulting positions at CSC Consulting and Monitor Group.

More about Jason Gumpert