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Microsoft Dynamics Partner Roundup: New 311 Call Center Solution; New Leadership at Columbus IT; Partners Merge; Online Upgrade Calculator

by Linda Rosencrance
Contributing Writer, MSDW

ISC and Tribridge Form Strategic Partnership to Enhance HeyGov! and Microsoft Dynamics CRM 311 Call Center for Government

Two Microsoft partners, ISC and Tribridge, have teamed up to provide a complete 311 government call center solution that includes ISC's HeyGov! product and Microsoft Dynamics CRM. Through their partnership, ISC and Tribridge have developed a 311 call center solution with a web-based citizen service portal, mobile apps, telephony integration and more for government customers in the United States.

Tribridge led the effort to enhance Microsoft Dynamics CRM to support the needs of a 311 call center, including customizable citizen request screens, adding pre-packaged call scripts, telephony connectors, a robust knowledge base, connectors to social networking sites, and dashboard analytics, according to the company.

ISC will continue to support and enhance its award-winning HeyGov! cloud-hosted software-as-a-service product, which includes a map-centric public facing customer service portal, hosted in Microsoft's Windows Azure, so citizens can see and analyze open and closed 311 service requests. The web-based HeyGov! portal also lets citizens submit service requests to cities by dragging and dropping a pushpin on the map.

HeyGov! includes mobile apps for the Windows Phone, iPhone, Android and BlackBerry. ISC also provides the GIS, mapping and routing integration for the 311 call center using ISC's MapDotNet UX GIS product.

"Response has been overwhelming since first sharing the news with our government customers in April during Microsoft's annual Convergence customer conference," said Josh Jaquish, Director of Public Sector at Tribridge, in a statement. "People absolutely love the idea of combining these two leading cloud applications to improve citizen services."

Amir Capriles, Dynamics Sr. Director US Public Sector at Microsoft said ISC's expertise in ...

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About Linda Rosencrance

Linda Rosencrance is a freelance writer/editor in the Boston area. Rosencrance has over 25 years experience as an reporter/investigative reporter, writing for many newspapers in the metropolitan Boston area. Rosencrance has been writing about information technology for the past 16 years.

She has covered a variety of IT subjects, including Microsoft Dynamics, mobile security issues such as data loss prevention, network management, secure mobile app development, privacy, cloud computing, BI, big data, analytics, HR, CRM, ERP, and enterprise IT.

Rosencrance is the author of six true crime books for Kensington Publishing Corp.

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