Getting started with Dynamics 365 Customer Insights, Microsoft’s CDP

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Getting started with Dynamics 365 Customer Insights, Microsoft’s CDP

You may have heard of Dynamics 365 Customer Insights, Microsoft’s customer data platform (CDP). But with the growth of CDPs across the market, it may not be clear whether Customer Insights offers a better approach.

Join Merlin Schwaiger, Customer Insights Wizard at PowerObjects, for this webinar in which he will explore the fundamentals of D365 Customer Insights and what it means for Dynamics customers. Specific topics will include:

  • What Customer Insights is – we’ll define what a CDP is, describe the role it plays, and detail how CI creates it
  • What Customer Insights is not – we will clear up misconceptions about a CDP versus MDM (master data management) solution, as well as delve into where AI fits into the solution
  • What your organization should do next to leverage your disconnected data sources to drive business success (hint: it involves Customer Insights!)

Please join us for this free webcast!

Tuesday, May 19, 2020

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