Expert Panel: E-commerce Integration Success for Dynamics 365

The pandemic taught many organizations just how critical an online shopping experience is to their customers. Retailers who hadn’t fully embraced the digital world rushed to update their processes and systems to better suit buyers’ needs.

But after investing in e-commerce, a company running Dynamics 365 also needs to integrate these applications to provide a full view of the customer journey. And while there are many ways to integrate, only a carefully planned approach will lead to great ROI.

Join the experts from DBSync for a discussion moderated by Microsoft MVP Rick McCutcheon on leveraging ecommerce integration to get the most out of Dynamics 365. Topics will include:

• What is a typical use case for ecommerce integration and why is this data useful in Dynamics 365?
• When to use a 3rd party integration platform for BC vs. Microsoft’s native integration.
• How to create a better customer journey for ecommerce customers in Dynamics 365 by leveraging integration
• Common challenges and pitfalls of ecommerce integration
• The role your Dynamics 365 partner plays in an integration project