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AI Center of Excellence Call: What Dynamics 365 Customers need to know about advances in Generative AI

Advances in Generative AI (Gen AI) present innovative ways for organizations to engage with their customers. Across industries, sales, service, and marketing teams are resetting their goals beyond traditional CRM and contact center as a service (CCaas) capabilities, using data to better target, understand and serve customers.

Please join us for a conversation on enhancing customer engagement using Gen AI and Microsoft Dynamics 365. Working with the innovative use cases and examples from the insurance industry, our panel of experts from Avanade’s sales, customer service, and financial services delivery teams will be focusing on three key areas where firms can leverage Gen AI solutions to drive significant value:

  1. Targeting the right customers with the right offers at the right time
  2. Making internal service teams more efficient
  3. Providing customers with real-time, self-service capabilities

Whether you already have a Gen AI strategy in place or you’re not sure where to get started, this webinar will help you understand how Gen AI and Microsoft Dynamics 365 can improve the ways your firm engages with its customers.

Tricia Sinclair
D365 Customer Service Lead (EUR)
Jay Lendl
Business Solutions Director
Lucas Alexander
North America Business Applications Financial Services Industry Lead
Rick McCutcheon
Dynamics 365 CE/CRM MVP