Arkansas Blue Cross and Blue Shield, a not-for-profit, Independent Licensee of the Blue Cross and Blue Shield Association was founded in 1948 and is the largest health insurance provider in Arkansas. Because of the extensive services that they provide, the insurance company handles a multitude of invoices and other documents on a daily basis. This means that their accounts payable department needs to be efficient, accurate and have full visibility into the financial process.
Before implementing the software needed to streamline their AP processes, Arkansas Blue Cross and Blue Shield used a document management solution that did not communicate with the company’s accounts payable system, as well as nine separate databases, one at each of their separate companies and subsidiaries around the state.
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