Telco Subscription Excellence with Dynamics 365 + Bluefort LISA

When we hear “subscription business,” we think Netflix, Spotify, or Amazon Prime. But long before the model became trendy, telecom providers were already subscription pioneers.

What’s changed? Complexity.

Today’s telco subscriptions span mobile, fibre, IPTV, IoT, and business services, with dynamic contracts, flexible pricing, and real-time provisioning needs. Managing this at scale, across millions of accounts and product combinations, requires more than a legacy billing system. It demands a Microsoft-powered, end-to-end subscription lifecycle solution.

Why Subscription Lifecycle Management Is Now Mission-Critical

Recurring revenue models offer predictability, but only if the entire lifecycle is seamless, from quoting and activation to billing, upselling, and retention.

When handled through disconnected systems and manual workflows, telcos face:

• Revenue leakage from delayed activations and missed entitlements
• Customer churn due to billing errors or lack of self-service options
• Operational inefficiency across OSS/BSS, finance, and customer support
• Inflexible pricing that stifles innovation and upsell opportunities

Microsoft Dynamics 365 Finance and Supply Chain Management, combined with Bluefort’s LISA Enterprise, solves these challenges by delivering an intelligent, unified platform designed for telecom-grade subscription operations.

What Lifecycle Excellence Looks Like on Microsoft Dynamics 365

To win in a subscription-first telco economy, businesses must automate and integrate every stage of the journey:

1. Configurable Offers & Intelligent Quoting

Sales teams create bundled offerings, mobile, broadband, IPTV, via guided quoting in Dynamics 365 Sales. Discounts and terms are pre-approved, and once signed, subscriptions trigger auto-activation.

2. Zero-Touch Provisioning

Bluefort LISA integrates with OSS/BSS to automatically activate services, update entitlements, and sync with billing, all without manual input or delays.

3. Dynamic Billing & Collections

Monthly, quarterly, usage-based, or milestone-triggered billing, LISA handles it all. Pro-rata logic, dunning automation, retries, and even IFRS-compliant revenue recognition are built in.

4. Customer Self-Service with Built-In Intelligence

Subscribers manage their plans via branded portals or apps, pause, upgrade, pay, or troubleshoot using AI-powered diagnostics. This reduces support load while improving satisfaction.

5. Proactive Retention & Churn Prevention

LISA + Microsoft Copilot detect early signs of churn (e.g. usage drop, payment delays) and automatically trigger targeted win-back campaigns, service offers, or outreach tasks for the CX team.

The Strategic Advantage of Microsoft-Powered Telco Stacks

With Bluefort LISA embedded in Microsoft Dynamics 365 FSCM, telcos unlock:

• Faster time to revenue with event-driven automation
• Higher ARPU through upselling, bundling, and usage-based pricing
• Lower churn using AI insights and automated retention workflows
• Greater financial compliance with native IFRS/GAAP handling
• Seamless cross-functional coordination across sales, ops, and finance

This is more than just modernising billing, it’s building a scalable revenue engine ready for 5G, IoT, and beyond.

Final Thought: Telcos Were Built for Recurring Revenue, Now It’s Time to Master It

With Microsoft Dynamics 365 + Bluefort LISA, telcos can finally move from fragmented systems and revenue leakage to unified operations, scalable offerings, and long-term subscriber loyalty.

The future of telecom monetization isn’t just about offering more, it’s about managing smarter, across the full lifecycle.