Partner Stories

Azure OpenAI Services for Dynamics 365: Simplified by Inogic

Published by Inogic

Introduction

Artificial Intelligence is everywhere: from the chatbots we use on websites to the smart assistants on our phones. But for businesses, the real question is: How can AI help us work smarter?

That’s where Azure OpenAI Service comes in. It combines Microsoft’s cloud platform (Azure) with OpenAI’s powerful models like ChatGPT, GPT-4, and DALL·E. And with Inogic as your partner, businesses can unlock these AI tools directly inside Dynamics 365 and the Power Platform.

This guide will walk you through what Azure OpenAI is, why it matters, and how Inogic can help you get started.

What is Azure OpenAI Service?

Think of Azure OpenAI as a way for businesses to use AI safely and at scale. Instead of experimenting with AI tools separately, Azure gives you a secure, enterprise-ready platform.

With it, you can:

  • Chat with your data – like asking your CRM, “Show me customers with pending invoices.”
  • Generate content automatically – emails, reports, product descriptions.
  • Analyze text – understand customer sentiment from emails or feedback.
  • Create AI-powered apps – chatbots, assistants, or custom business tools.

Why Use Azure OpenAI with Dynamics 365 & Power Platform?

If you’re already using Dynamics 365 CRM or Power Platform, integrating Azure OpenAI takes things to the next level.

Imagine:

  • Your sales team doesn’t need to manually read hundreds of emails—AI can summarize and highlight important details.
  • A customer service chatbot can answer routine queries instantly, leaving agents free for complex issues.
  • Managers can see AI-driven insights about customer behavior and future trends.

How Inogic Helps with Azure OpenAI

Inogic is a Microsoft Partner and a trusted provider of AI solutions. They specialize in embedding Azure OpenAI into Dynamics 365 and Power Platform. Here’s how they make it simple:

AI Consulting

  • Help you identify the best use cases for your business.
  • Recommend whether you need chatbots, predictive insights, or workflow automation.

Custom Development

  • Build AI-powered apps like sentiment analyzers, text summarizers, or PCF controls that improve CRM usability.

Integration & Support

  • Connect Azure OpenAI models with your existing Dynamics 365 setup.
  • Provide ongoing support, fine-tuning, and monitoring.

Real-World Use Cases Inogic Has Delivered

  • Sentiment Analysis: Detect if a customer email is positive, negative, or neutral.
  • Keyword Tracking: Track words like “pricing” or “discount” in customer communications.
  • Smart Text Editor: Automatically reformat CRM notes for clarity and consistency.
  • AI Chatbots: Context-aware bots built right inside CRM for faster decision-making.

Benefits of Choosing Inogic for Azure OpenAI

✔ Business-Friendly Approach – No need to be an AI expert; Inogic handles the complexity.
✔ Secure & Scalable – Built on Microsoft Azure’s enterprise-grade platform.
✔ Proven Expertise – Delivered solutions across industries like finance, healthcare, logistics, and retail.
✔ ISO Certified & Microsoft Partner – A trusted partner with 150+ global implementations.

Conclusion

Azure OpenAI isn’t just about cool technology; it’s about making everyday work easier and smarter. With Inogic’s consulting and development services, businesses can quickly adopt AI within their existing Microsoft ecosystem.

Whether it’s chatbots for customer service, predictive insights for sales, or automated reporting for managers, Inogic helps you get there faster.

👉 Ready to bring AI into your business? Contact Inogic today to explore how Azure OpenAI can transform your workflows.