Sean Kenny is a Client Partner with Tribridge, as such he is responsible for Service Excellence for our clients, including:

• Work with customers to define success criteria for all service engagements
• Ensures a smooth and successful transition (externally and internally) from sales process to service delivery
• Regularly interacts with customer to ensure our client efforts are aligned to achieve their objectives
• Thinks strategically about customer success and adapts approach based on individual customer needs and technical parameters.
• Leads the internal resources assigned to the account to ensure that everyone's contributions result in customer satisfaction
• Foresees risk and implements mitigation strategies
• Communicates effectively at both the executive and project level to ensure consistent messaging and appropriate escalation