Erwin Buggenhout is an "ICT-to-language translator" who has made a career out of bridging the gap between the technical and the non-technical. As Product Manager at software vendor Xpertdoc Technologies Inc., Erwin's key role at the intersection of the development, marketing, sales and services departments, is to express the voice of the existing and prospective customers and partners, and make it resonate through the entire workplace. Before joining Xpertdoc, Erwin worked as a consultant for KMO-IT.