Ross

Musselman

Ross Musselman (ross.musselman@mintgroup.tech) is the Senior CRM Project Manager for Microsoft Gold Partner Mint Management Technologies and solves business problems by managing people, projects, and programmes in information technology and software development across Africa, Europe and North America. Ross's core competencies include business analysis, project management, stakeholder engagement, process implementation, resource management, risk amelioration, and account management.

Watch the Mint Management Technologies/NDoH case study here.

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Articles

Dynamics 365 transforming public service delivery in South Africa

by Ross Musselman

Digitalization in South Africa's public sector helps government optimize its IT spend with alignment, visibility between institutions, and improving healthcare delivery to ci...

Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics AX Dynamics CRM Finance and Operations Government Healthcare

Remaining Agile with CRM in the financial sector: Four strategies

by Ross Musselman

Although many financial services firms are working to evolve their approach to software, agile methodology can’t be forced upon them wholesale.

Configuration & Development Customer Relationship Mgmt Dynamics CRM Financial Management Financial Services Managed Services