Service Management news & resources

ERP's place in the cloud: Measuring core and two-tier adoption

by Bridget McCrea
As companies look to replace or upgrade aging ERPs, an increasing number of them may be looking to the cloud for answers.
Accounting Customer Engagement Distribution Dynamics 365 Dynamics AX HR Management Manufacturing Project Service Automation Rainier Service Management Supply Chain Management Two-Tier

Where Did All The PSO Resources Go?

by Colleen Rodericks
Resource constraints on professional service organizations are driving rethinking of what it takes to maintain a great team
Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL HR Management Professional Services Project Service Automation Service Management

Resource Management and Capacity Planning: Your Guide to Maximum Services Efficiency

by Colleen Rodericks
Why great services organizations improve their ability to manage utilization rates, estimate projects, and forecast their future needs
Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics GP Dynamics NAV Dynamics SL HR Management Knowledge Management Professional Services Project Management Project Service Automation
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Microsoft Dynamics GP 2013 module changes bring a mix of opportunities, challenges

by Mark Polino
Microsoft's decision to end OEM agreements for many GP ISV solutions should bring positive outcomes overall
BI and Reporting Collections Management Customer Engagement Dynamics 365 Dynamics GP GP 2013 ISV Professional Services Project Service Automation Risk Management Service Management

Dynamics Profile: From newbie to veteran, one GP user's journey

by Linda Rosencrance
When Palma Hirschfelder Wurzel's company bought GP seven years ago, she dove in, learning about the product and its range of community resources
Accounting Customer Engagement Dynamics 365 Dynamics GP Electronics Project Service Automation Service Management

A Cash Register for the Service Enterprise

by Colleen Rodericks
Why your organization needs a strong framework to make its services organization cash flow positive
Accounting BI and Reporting Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL Expense Management Managed Services
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Microsoft Dynamics AX to deliver Windows 8 apps in 2013; Major release 'Rainier' due in 2014

by Jason Gumpert
Demo versions of new Windows 8 apps are a precursor to larger device-focused strategy for AX, company says
AX 2012 R3 Automotive Business Process Mgmt Customer Engagement Dynamics 365 Dynamics AX Expense Management Financial Services Government Manufacturing Project Service Automation Rainier

Microsoft Dynamics Partner Roundup: SL services automation integration; NAV Practice Director; New hosted NAV agreement

by Linda Rosencrance
A selection of recent announcements from the Dynamics partner channel
Business Central Cloud Customer Engagement Data Integration Dynamics 365 Dynamics NAV Dynamics SL Professional Services Project Service Automation SaaS Service Management

Microsoft Dynamics Partner Roundup: EDI for NAV 2013, Extender 2013; CRM, AX 2012 Wins; New AX Apparel PLM Solution

by Linda Rosencrance
A selection of recent announcements from the Dynamics partner channel
AX 2012 Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics NAV EDI Fashion GP 2013 Industrial Equipment Manufacturing

Microsoft Dynamics Partner Roundup: CRM Online Telephony; SL Services Automation; AX 2012 Credit Card Solution; Master VAR Growth

by Linda Rosencrance
A selection of announcements from the Dynamics partner channel
AX 2012 Business Central Credit Card Processing Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics AX Dynamics CRM Dynamics CRM Online Dynamics NAV

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Microsoft Dynamics 365 Project Operation arrives: What to look for (Webcast Recording)

MSDynamicsWorld.com Features

How Service Organizations can use D365 PSA to Deliver Successful Projects and Drive Growth

MSDynamicsWorld.com Features

Offline-Capable Mobile Apps for Microsoft Dynamics NAV: Empower remote workers (Recorded Webcast)

IoT, Analytics, And Self-Learning Machines: A New Era for Maintenance with Microsoft Dynamics AX

Achieving Operational Excellence in Professional Services Organizations: The Role of ERP and PSA

MSDynamicsWorld.com Features
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Marketing Tips for B2C eCommerce Businesses

Dynamics eShop

The eCommerce industry has taken off and continues to grow

Accounting Agriculture Architecture Automotive Construction Consumer Goods Distribution Dynamics 365 Dynamics Marketing Dynamics NAV Energy Fashion

(Infographic) 7 Key Clauses Commonly Found in SaaS Contracts

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This infographic breaks down seven key clauses found in most SaaS contracts

AP Automation Advanced Pricing Associations BI and Reporting Bill Of Material Mgmt Billing Budgeting Business Central Business Performance Mgmt CPQ (Configure, Price, Quote) Complex Billing Consumer Goods

Booklet | Build a Financial Backbone for Sustainable Hospitality Expansion

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Best practices and resources to build the financial backbone necessary to enable a successful hospitality expansion

Accounting Auditing Azure BI and Reporting Billing Business Central Business Performance Mgmt Complex Billing Consumer Goods Customer Relationship Mgmt Customer Service Dynamics 365

The CFO’s Playbook for Retail Transformation

Binary Stream

Competing in a world where customer expectations have never been higher drives brands to embrace rapid change—retailers who struggle to keep pace face shuttered stor...

AP Automation Accounting Advanced Pricing Auditing BI and Reporting Banking Billing Budgeting Business Central Business Performance Mgmt Business Process Mgmt Business Rules Mgmt

How Dynamics CRM/CE Partners Benefit from ITSM Technology

Prodware

How Dynamics 365 Customer Service and ITIL help Microsoft partners meet customer demand through technology and best practice

Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Hosting Services IT Asset Management (ITAM) IT Service Management (ITSM) Inventory Management KPIs Knowledge Management Portals
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Southern States Toyotalift boosts monthly revenue by $350,000 with Field Service 2.0

Resco

Accelerate growth through innovation with Resco Field Service 2.0

Automated Data Collection Business Central Configuration & Development Data Integration Data Management Distribution Dynamics 365 Field Service Industrial Equipment Knowledge Management Mobile Applications Planning and Scheduling
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Dynamics Advanced Field Service - HSO Innovation

HSO Innovation offers new ways, using new technology, new applications, new processes, and new approaches to assist our...
Customer Engagement Dynamics 365 Field Service Field Service Invoice Processing Professional Services Service Management
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