Customer Relationship Mgmt news & resources

From the Microsoft Dynamics 365 CE/CRM Blogs: Birthday reminders; Subscription lists: Email bounces; Omnichannel for Customer Service

by MSDW Reporter

A selection of the latest insights from the Dynamics 365 CE/CRM blogs

Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics CRM Marketing Marketing Automation Sales Sales & Marketing
power-pages-customer-momentum.png

Microsoft Power Pages helps government agencies connect with constituents

by Linda Rosencrance

The platform now has over 100 million active users, says Microsoft VP, with government as the largest segment

Customer Relationship Mgmt Government Portals Power Pages Power Platform xRM

Microsoft Dynamics Partner Roundup: Executive hire; Text Integrations; Accounting automation; CRM win

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

Accounting Business Process Mgmt Customer Relationship Mgmt Dynamics 365 Financial Management Sales & Marketing Telecommunications

Microsoft Dynamics Partner Roundup: ERP acquisition; Wealth management; Banking integration; PE investment

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

Azure Business Central Customer Relationship Mgmt Dynamics 365 Financial Services Manufacturing Manufacturing Supply Chain Management
elogic-logo.jpg

Avanade acquires Microsoft Dynamics and SAP manufacturing specialist eLogic

by MSDW Reporter

eLogic will contribute to Avanade’s new Intelligent Sales & Services offerings, according to the companies

CPQ (Configure, Price, Quote) Customer Engagement Customer Relationship Mgmt Data Integration Dynamics CRM Manufacturing Manufacturing SAP

From the Microsoft Dynamics 365 CE/CRM Blogs: Real-time marketing; Unified routing: Forgotten features; D365 Marketing release wave 2

by MSDW Reporter

A selection of the latest insights from the Dynamics 365 CE/CRM blogs

Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Marketing Marketing Automation Sales Sales & Marketing Sales & Ops Planning

Sales Automation and Its Role in a Holistic Marketing Strategy

by Margaret Wise

Going beyond traditional, disparate marketing and sales tactics and building a unified strategy 

Business Process Mgmt Customer Engagement Customer Relationship Mgmt Dynamics 365 Marketing Automation Sales Sales & Marketing Workflow Management

Microsoft Dynamics Partner Roundup: Customer feedback; Financial closing; AP automation; Pro sports win

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

AP Automation Business Process Mgmt Customer Engagement Customer Relationship Mgmt Dynamics 365 Healthcare Industrial Equipment Invoice Processing Media & Entertainment Sports Workflow Management

Microsoft Dynamics Partner Roundup: New offering; AEC win; Acquisition; Executive promotions

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

Accounting Customer Relationship Mgmt Data Integration Data Management Dynamics 365 Dynamics GP Dynamics NAV Financial Services

Azure Partner Roundup: Carbon footprint; Monetization tools; Data visualization

by MSCN Reporter

The latest Azure partner updates

Azure BI and Reporting Compute Customer Relationship Mgmt Data Management Development Integration Internet of Things (IoT)

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CRM Community Call: D365/CRM Data Risks with AI

Aha Apps

External Users Demystified with Ben Vollmer & Resco

Resco

Patagonia Achieves Omnichannel Success and Elevates its Customer Journey with Vertex Tax Solutions and Microsoft D365

Vertex, Inc.

Did you know you could do *this* with Lasernet?

Formpipe Software

Secrets to Selling Dynamics: The Role of the Seller in the Modern Buying Process

MSDynamicsWorld.com Features
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Simplify Modernization: Leverage the Tech You Already Use

Arctic IT
In this Market Trends Report, we explore how consolidating cloud efforts around a Microsoft environment can help your employees deliver services to citizens securely and seamlessly
Azure Customer Engagement Customer Relationship Mgmt Customer Service Dynamics 365 Field Service Government Power Platform

Security & Innovation for Government Agencies in the Microsoft Cloud

Arctic IT
Our team of experts assembled this educational guide to simplify how Microsoft cloud technology can help your government agency enhance services and enable secure collaboration.
Azure BI and Reporting Compute Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Field Service Finance and Operations Government Mobile Applications

Why Microsoft Dynamics CRM Projects Fail and 8 Things You Can Do to Prevent Failure

Aha Apps

This eBook will help you identify the best practices to avoid CRM project failure.

Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Dynamics Marketing Sales & Marketing User Adoption

15 Questions to Identify the Gaps in Your CRM

Aha Apps

These questions will help you address the key sales and service challenges

Customer Engagement Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Sales & Marketing

The Simple Account-Based B2B Sales & Marketing Approach for SMBs

ClickDimensions

Learn from over 5,000 CRM implementations

Customer Engagement Customer Relationship Mgmt Dynamics 365 Email Management Marketing Automation Sales & Marketing
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Consolidating CRM Systems for a Marine Construction Company

Arctic IT
Learn how the marine construction company worked with Arctic IT to migrate from Salesforce to Dynamics 365 Sales for a better connected solution.
Construction Customer Engagement Customer Relationship Mgmt Dataverse (CDS) Dynamics 365 Power BI Power Platform Sales

City of Austin Modernizes Service and Program Delivery of the Economic Development Department with Dynamics 365 CE|CRM

Sikich

The Economic Development Department of the City of Austin collaborated with Sikich to deploy a constituent relationship management platform built on Microsoft Dynamics 365...

Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Government Not For Profit Portals Power Apps Power Automate Power BI

Calgary Economic Development (CED) Gains Unified Success with D365 CE|CRM

Sikich

While evaluating available CRM softwares, the huge disparity in licensing and implementation costs led them to Microsoft Dynamics 365 CRM

Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Government Not For Profit

Enterprise Bank: Powering Banking Services with Dynamics 365 CE|CRM

Sikich

Enterprise Bank decided it was time to replace an older CRM system

Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Data Integration Dynamics 365 Dynamics CRM KPIs Power BI Power Platform Sales & Marketing

Signature HealthCARE Saves $120,000 a Year While Scaling from 55 to 239 Entities

Binary Stream

Signature HealthCARE streamlined accounting and enabled their team to shift from over 55 databases to just one

AP Automation Accounting Aerospace & Defense Architecture Automotive Azure Billing Budgeting Business Performance Mgmt Business Process Mgmt Complex Billing Consumer Goods
More Customer Relationship Mgmt Case Studies

Velaro

Make the most of your Microsoft Dynamics investment and gain a 360-degree view of your customers by integrating your CRM with...
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Sales Sales & Marketing

ClickDimensions: Email Marketing and Marketing Automation for Microsoft Dynamics CRM

ClickDimensions is the top rated, Microsoft-certified Marketing Automation solution for Microsoft Dynamics CRM...
Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Email Management Marketing Marketing Automation Power Automate SaaS Sales Sales & Marketing
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