Parature news & resources

Microsoft Dynamics Partner Roundup: Parature integration; Employee-customer collaboration; Field services portal; Fueling industry POS

by Linda Rosencrance
A selection of announcements from the Dynamics partner channel
AX 2012 R3 CRM 2013 Collaborative Workspaces Commerce Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics AX Dynamics CRM Dynamics SL

New look at Microsoft Dynamics CRM roadmap through Q2 2015 reveals new code names, more four-part release waves

by Jason Gumpert
Vega, the next Dynamics CRM major release, is due in late 2014 and will introduce new software compatibility
CRM 2013 Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Electra Hydra Marketing Marketing Automation Marketing Resource Mgmt (MRM)

At #WPC14, Microsoft urges Dynamics CRM partners to consider Parature business case

by Jason Gumpert
Parature sales accelerating under Microsoft ownership, exec says
CRM 2013 Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Data Integration Dynamics 365 Dynamics CRM Knowledge Management Parature WPC 2014

First sightings of Dynamics CRM 2013 Spring '14 release wave

by Jason Gumpert
CRM Online customers begin to see the update to their systems, while CRM 2013 Service Pack 1 expected shortly
CRM 2013 Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Dynamics Marketing Leo Marketing Marketing Automation Marketing Resource Mgmt (MRM)

Choosing a focal point: How to approach Microsoft Dynamics CRM's Spring 2014 release wave

by Jason Gumpert
Details of this release wave cement Microsoft’s commitment to a broader product strategy
CRM 2013 CRM Online Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Dynamics CRM Online Marketing Marketing Automation Marketing Resource Mgmt (MRM)

Microsoft Dynamics ERP and CRM roadmaps power up to faster release cadence

by Jason Gumpert
Active release schedules will deliver new Dynamics ERP apps, more targeted features.
AX 2012 R3 AX 7 Accounting Business Central Cloud Convergence 2014 Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV GP 2013 R2

Microsoft’s split plan for Parature: Faster core innovation and new Dynamics CRM opportunities

by Jason Gumpert
Microsoft promises expanded investment in product development with an eye toward bolstering Dynamics CRM’s knowledge and interaction management
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Data Integration Dynamics 365 Dynamics CRM Knowledge Management Parafest 2014 Parature Social Networks

At Parafest 2014, Microsoft lays out the Parature opportunity for Dynamics CRM partners

by Jason Gumpert
An inaugural group of Dynamics CRM partners are receiving their introduction to Parature's products and its delivery opportunities this week
Customer Engagement Customer Service Customer Service Dynamics 365 Dynamics CRM Parafest 2014 Parature xRM

With next wave of Dynamics CRM releases, Microsoft firms up social strategy

by Jason Gumpert
How Microsoft Social Listening and Parature will form the basis for Dynamics CRM's approach to social listening and engagement
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Marketing Automation Marketing Resource Mgmt (MRM) MarketingPilot NetBreeze Parature
bill-patterson.jpeg

Microsoft Dynamics CRM veteran Bill Patterson taking leadership role with Parature team

by Jason Gumpert
Patterson joins Parature team as senior director, customer self service solutions
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Parature

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