Microsoft Previews Task Flows in Dynamics CRM 2016: Guided User Experiences for Mobile

Microsoft Dynamics CRM 2016 Task Flows

More closed deals is a business goal that an entire organization can get behind. And Microsoft Dynamics CRM features business process flows to help companies formalize the way they take the clients all the way from first contact through the sale.

But what about the user-level goals and processes that go into making a sale (e.g., follow-up calls, meetings with prospects, writing proposals)? Can those be mapped and represented as processes in Dynamics CRM? Currently, the answer is no, but that could be changing soon.


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About Dann Anthony Maurno

Dann Anthony Maurno is a seasoned business journalist who began his career as International Marketing Manager with Lilly Software, then moved on as a freelancer to write for such prestigious clients as CFO Magazine; Compliance Week;Manufacturing Business Technology; Decision Resources, Inc.; The Economist Intelligence Unit; and corporate clients such as Iron Mountain, Microsoft and SAP. He is the co-author of Thin Air: How Wireless Technology Supports Lean Initiatives(CRC/Productivity Press, 2010).

Dann can be reached at

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