Core Updates and New Technology That Define Microsoft Dynamics CRM 2016

With the release of Dynamics CRM 2016, Microsoft embarks on a new approach to embedding Azure services and Office 365 capabilities into in a range of CRM work areas. The release also updates the team's varied progress with its recently acquired IP.

Systems of intelligence

CRM 2016 incorporates four of Microsoft's "systems of intelligence" technologies: Cortana Analytics Suite, Office Graph, Azure Machine Learning (ML), and Cortana personal assitant. The goal in being a consumer of these capabilities, according to Dynamics CRM general manager Jujhar Singh, speaking at Convergence 2015 EMEA, is to offer "a personalized, proactive, predictive customer experience."


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About Jason Gumpert

As the editor of, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at

Prior to co-founding, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. Jason has also held consulting positions at CSC Consulting and Monitor Group.

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