Microsoft Dynamics News

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CRM: Art or Science?

by David Lee
To Support the "Artistic" Side of CRM, You Need a System That Captures Every Relevant Detail
Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Marketing Sales Sales & Marketing

A Solution to the Dilemma of Server Proliferation

by Mark Polino
A closer look at the benefits and growing demand of virtualization for Dynamics solutions.
Configuration & Development Dynamics GP

An Advance Peek at Dynamics AX 5.0—and the Emergence of Role Tailored User Experiences (UX)

by Brandon George
How 'Role Centers' Will Help Make Users More Productive
Dynamics AX

The First Looks at CRM 4.0

by Jason Gumpert
Reviewer Says CRM 4.0 Solves Some Problems of Previous Version
Customer Relationship Mgmt Dynamics CRM

Inadequate Training: The Smoking Gun At An AX Crime Scene

by Jeff Onesto
High profile SAP R/3 ERP failures such as Hershey and Whirlpool are common knowledge, but what may be less well known are some newer Microsoft Dynamics AX failures.
Dynamics AX Manufacturing

When Failure Is an Option in CRM Projects

by David Lee
Why is the failure rate for CRM projects so high?
Customer Relationship Mgmt Dynamics CRM