Sales & Marketing

CRM and the Customer Experience Gap: Planning a New Model of Customer Engagement

What customer experience management is and how it fits into CRM strategy

Don't let price distract from improvements in Dynamics CRM Online Fall '13, analysts say

Dynamics CRM Online pricing changes may shock some, but will it drive customers away?

Release Evolution: The New Best Practices for Microsoft Dynamics CRM Release Management

The last 12 to 18 months have seen a rapid evolution of the best practices and toolsets for releasing Microsoft Dynamics CRM solutions, supporting data, and other elements like bug fixes. These new tools and best practices have changed the game in release management for Dynamics CRM, allowing teams to exercise better control over releases and improve the traceability and accountability of the release process.

As CRM 2013 release nears, Microsoft Dynamics partners talk CRM Online readiness

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