Group O needed NAV to support its business process outsourcing services. It also needed a clever Director of Business Technology, which it found in Kim Congleton.
The orchestration of front and back offices not only requires a smart CRM platform like Dynamics CRM, but an even smarter new generation integration framework.
This booklet Explore the core causes of revenue leakage, how it impacts your company and examples of where it might be occurring in your business today