From the Microsoft Power Platform blogs: Copilot Studio efficiency; Build reliable Copilot agents; Copilot: save, schedule prompts; Power Platform APIs come to CLI

In this week's Power Platform blogs: 

• Stop paying your Copilot Studio agent to rediscover what you already know
• How batch testing prompts helps you build reliable Copilot agents 
• Microsoft Copilot: Save and schedule prompts
• Power Platform CLI and API

Stop paying your Copilot Studio agent to rediscover what you already know

On the PowerApps911 blog, Shane Young wrote that Copilot Studio is good at figuring things out. And if you connect it to SharePoint through the SharePoint MCP server, it can find the right site, locate the list you need, and pull the data.

But if the agent found that same SharePoint site yesterday, and the Site ID hasn't changed, why would you pay to find it again?

The main point of the blog post: Your agent shouldn't have to solve the same problem every time someone asks a question. Give it information it already knows, and it can respond faster and at a lower cost, according to Young.

How batch testing prompts helps you build reliable Copilot agents

Writing on the Inogic blog, Sam Kumar stated that an e-commerce company built an AI customer support agent to answer common questions about orders, returns, refunds, and products. At first, the team tested it with a few sample questions, and it worked well.

However, Kumar wrote that real customers asked questions in many different ways. They used slang, made typos, skipped punctuation, or asked several questions at once. The agent sometimes misunderstood what customers wanted or gave inconsistent answers to similar questions, causing more customers to be sent to human support agents, according to Kumar.

Testing also became difficult as the number of possible questions grew, he added. The team couldn't manually test every variation. So they began batch testing, using real questions from past chats and support tickets. They tested these questions in large groups and reviewed the responses to find problems before they reached customers.

In his post, Kumar explained how batch testing helps companies build reliable Copilot agents. He also provided step-by-step instructions on how to enable and use batch testing prompts.

Microsoft Copilot: Save and schedule prompts

FREE Membership Required to View Full Content:

Joining MSDynamicsWorld.com gives you free, unlimited access to news, analysis, white papers, case studies, product brochures, and more. You can also receive periodic email newsletters with the latest relevant articles and content updates.
Learn more about us here

Get full access

or login