Customer Relationship Mgmt White Papers

7 Steps to a Successful CRM Implementation

PowerObjects, An HCL Technologies Company
Deploying CRM in the new era of connected customers
Customer Relationship Mgmt Dynamics CRM

Practical Tips and Tactics for Marketers Using Microsoft Dynamics 365

ClickDimensions
The pocket guide to lead generation for Dynamics 365 users
Customer Engagement Customer Relationship Mgmt Dynamics 365 Marketing Marketing Automation Sales Sales & Marketing

Re-Engaging Leads and Customers with Microsoft Dynamics 365

ClickDimensions
Win relationships back with Microsoft Dynamics 365 and marketing automation
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Marketing Marketing Automation Sales Sales & Marketing

The Essential Guide for Switching from SalesForce to Microsoft Dynamics 365

PowerObjects, An HCL Technologies Company
How to avoid the common pitfalls of switching CRM systems
Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Marketing Sales Sales & Marketing

The What, Who, and Why of Marketing Automation for Microsoft Dynamics 365/CRM

ClickDimensions
As the top-rated, Microsoft-certified marketing automation solution for Dynamics 365 (and Dynamics CRM before it), ClickDimensions is well-versed in this technology
Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Email Management Marketing Marketing Automation Sales Sales & Marketing

CRM for Customer Care: 9 Successful Deployment Strategies

PowerObjects, An HCL Technologies Company
50% of Customer Service CRM Deployments fail to meet an organization’s objectives
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM

5 Ideas to Drive Sales Using Marketing Automation and Dynamics 365/CRM

ClickDimensions
ClickDimensions combined with Microsoft Dynamics 365/CRM can drive sales success
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Email Management Marketing Marketing Automation Sales Sales & Marketing

How to Use Microsoft Dynamics CRM to Engage and Delight Customers

ClickDimensions
The customer experience cookbook
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Email Management Marketing Marketing Automation Sales Sales & Marketing

Effective Lead Nurturing in Microsoft Dynamics CRM

ClickDimensions
Some of our top tips and insights for lead nurturing success
Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics AX Dynamics CRM Email Management Marketing Marketing Automation Sales Sales & Marketing

Email Marketing in Microsoft Dynamics CRM: Improving Email Deliverability

ClickDimensions
Best practices for ensuring that emails get to their desired destination
Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Email Management Marketing Marketing Automation Sales Sales & Marketing