Artificial Intelligence (AI) news & resources

MSDW Podcast: R "Ray" Wang on key themes of the Microsoft Biz Apps Analyst Forum

by Jason Gumpert
Digital feedback is key to Microsoft's current approach to biz apps, says Wang, and the Dynamics brand name could be taking a step back to support that.
Artificial Intelligence (AI) Azure BI and Reporting Business Performance Mgmt Business Process Mgmt Common Data Service Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Data Management Dataverse (CDS)

Opinion: When will artificial intelligence (AI) impact ERP software? Don't hold your breath

by Peter Joeckel
Don’t be distracted from the critical ERP implementation challenges that vendors still haven’t solved.
Artificial Intelligence (AI) Azure Machine Learning Dynamics 365 Dynamics AX Finance and Operations Machine Learning (ML) Power Automate

InsideSales, Microsoft pledge to continue, expand partnership

by MSDW Reporter
Partnership “accelerates AI robustness” for sales teams with Microsoft social, email and business solutions, plus Azure and CDS
Artificial Intelligence (AI) Azure Common Data Service Customer Engagement Customer Relationship Mgmt Dataverse (CDS) Dynamics 365 Dynamics CRM Marketing Microsoft Corporate Power Platform Sales

NRF Big Show 2018 preview: Microsoft to feature startups, established brands, and Azure offerings

by MSDW Reporter
Microsoft promises to showcase the future of intelligent retail, from digital customer experiences to productivity and collaboration solutions. 
Artificial Intelligence (AI) Commerce Consumer Goods Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM E-Commerce Finance and Operations Jewelry NRF BIG Show 2018 Power Automate

Updated: Microsoft ending Dynamics 365 CRM's Cortana assistant preview but planning "long term intelligent solution experience"

by Jason Gumpert
Dynamics 365 will no longer appear in Cortana’s notebook and prompts will cease, team says.
Artificial Intelligence (AI) Cortana Customer Engagement Dynamics 365 Dynamics CRM

Best of 2017: Among Microsoft Dynamics 365/CRM experts, some preach pragmatism while others push tech limits

by Jason Gumpert
What we learned about Microsoft’s CRM roadmap in 2017, and how it fits with broader cloud tech plans.
Artificial Intelligence (AI) Azure Azure Machine Learning BI and Reporting CDS Cloud Common Data Service Customer Engagement Customer Relationship Mgmt Dataverse (CDS) Digital Transformation Dynamics 365

Manufacturing and Microsoft: Making the marriage work

by Lou Washington
Microsoft and manufacturers continue to “work on the relationship” to keep it fresh.
Artificial Intelligence (AI) BI and Reporting Business Central Business Performance Mgmt Customer Engagement Data Integration Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Field Service

Microsoft Connect() Roundup: Expanding AI tools; Cloud, data, AI; The intelligent cloud

by MSDW Reporter
A selection of announcements from Microsoft’s Connect() 2017 event
Artificial Intelligence (AI) Azure Machine Learning Dynamics 365 Internet of Things (IoT) Machine Learning (ML) Power Automate

Digital transformation with applied AI: The role of Microsoft Dynamics 365, Teams, and Office 365

by Kamal Ahluwalia
A noticeable change at this year’s Envision event was the interest and level of discussion around the topic of AI.
Artificial Intelligence (AI) CPQ (Configure, Price, Quote) Dynamics 365 Sales Quoting

Microsoft to launch AI-driven business apps under Dynamics 365 brand

by Jason Gumpert
First Dynamics 365 AI offering is an intelligent bot for customer service.
Artificial Intelligence (AI) Bots Customer Engagement Customer Service Customer Service Data Management Dynamics 365 Dynamics CRM Ignite 2017 Machine Learning (ML) Power Automate

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