Why Does Multi-Channel Retail Customer Service Matter So Much These Days?

Retail shop

Customer service is one of the most important factors in the multi-channel retail industry and starts with a customer's first impression of the business. A staggering amount of companies, however, have no customer service at all and stumble during the earliest opportunities to build a positive customer relationship.


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About Pani Harito

With over 20 years' experience in international product sales, entrepreneurship & business development, Pani Harito serves as the CRM Sales lead for Mint Management Technologies South Africa.

Pani holds a degree in Marketing Management through the Institute of Marketing Management and through the years has held various positions as Head of Sales, Marketing & Product Development, Senior Manager of Business Development, and Director of Sales for well-known organisations in South Africa.

He also travelled the world while working in a Senior Sales Management role for various Tour operators in Austria, Maldives, Mauritius and Italy.

Pani believes in good company, excellent customer service, a fine whiskey, a regular game of golf and, most importantly, a well-rounded family life with his wife and kids.

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