Evolution of Customer Service, And How to Adapt with Microsoft Dynamics CRM
Being newly appointed to the Operations Manager role for my company, I am taking on countless responsibilities that are both challenging and foreign to me.
Who knew how hard it would be to implement a multi-state Employee Health Insurance plan? Or, how time consuming it would be to track down support for our internal computer systems that have issues?
Needless to say, I have spent a lot of time over the last few months on customer service (CS) channels trying to find someone who could understand our issues, find a resolution to them, or surprisingly, to just respond. My experience as a customer in need of service has been mind boggling, and it causes me to wonder how companies manage to stay in business when they cannot provide a level of customer service that meets basic needs.