Customer Service news & resources

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Microsoft Teams customers to gain new level of Dynamics 365 access

by Jason Gumpert

No-cost read and edit access to D365 CRM entities is coming to Teams users, Microsoft has announced

Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Data Integration Data Management Dynamics 365 Field Service Inspire 2021 Marketing Microsoft Teams Sales
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Commvault expands SaaS data management with Metallic Backup for Microsoft Dynamics 365

by Jason Gumpert

Backup and recovery SaaS offering will cover D365 Marketing, Sales, Customer Service, and Field Service applications

Customer Engagement Customer Service Dynamics 365 Field Service Marketing

From the Microsoft Dynamics 365 Blogs: Field service inspections; Update Contacts; Connected customer service; Omnichannel

by MSDW Reporter

A selection of the latest insights from the Dynamics 365 CRM blogs

Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Field Service Field Service Power Apps Power Platform Sales Sales & Marketing
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Microsoft Dynamics Partner Roundup: Sales acceleration; Healthcare RPA; AR automation; SL overlay; Contact center

by MSDW Reporter

A selection of announcements from the Dynamics partner channel 

Business Central Collections Management Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics SL Healthcare Robotic Process Automation (RPA) Sales & Marketing
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Microsoft Dynamics Profile: New MVP learns to dance with Dynamics 365 CRM

by Linda Rosencrance

Microsoft MVP Oleksandr Olashyn shares his journey from dancing to CRM architect.

Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Portals Power Apps Power Automate Power Pages Power Platform Sales
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5 Things Dynamics Marketers Should Prioritize in 2021

by Margaret Wise

Marketers whose organizations use Microsoft Dynamics 365 are now looking ahead to the challenges of today’s new business landscape.

Customer Engagement Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Marketing Marketing Automation Sales Sales & Marketing
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How to leverage CX automation for customer retention

by Jean Shin

Understand the trends driving new channel growth across commerce sectors

Communications Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dataverse (CDS) Dynamics 365 E-Commerce Mobile Applications Power Automate Power Platform Sales
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Validity launches GridBuddy Cloud for Dynamics 365

by MSDW Reporter

Validity enters the Dynamics 365 sales and service market with its custom grid solution for better data visibility.

Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Sales Sales & Marketing
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Ignite 2021: Microsoft reveals at least six new Teams integration points coming to Dynamics 365

New bi-directional integration points will touch nearly all D365 customer experience apps.

Business Central Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Event Management Field Service Field Service HR Management Human Resources (Talent) Ignite 2021
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Microsoft Business Apps 2021 Release Wave 1: Dynamics 365 CE and Power Platform first look

by Heidi Neuhauser

Highlights from Sales, Marketing, and Customer Service apps, plus some Power Platform priorities 

2021 release wave 1 BI and Reporting Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Marketing Mobile Applications Power Apps Power Automate Power BI

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Why Manufacturers Can’t Ignore Project Accounting

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HEADSTART: Accelerated ERP for Equipment and ETO Manufacturers

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Thriving with Dynamics 365: Why City of Austin Chose Microsoft

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Microsoft D365 CRM Client Spotlight: City of Austin's Economic Development Department

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HEADSTART for Equipment Manufacturers: Streamline D365 Implementations

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(Infographic) The Ultimate Checklist for Choosing the Best Subscription Billing Software

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This guide is designed to concentrate on actionable steps
AI Bill Of Material Mgmt Complex Billing Customer Engagement Customer Insights Customer Service Dynamics 365 Fraud Protection Marketing Insights Revenue recognition Sales Sales Insights

5 Simple Steps for Safeguarding Your Revenue

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This guide is centered on actionable steps, assisting you in recognizing specific profit-draining issues and offering practical solutions
AI Accounting Auditing Business Central Business Process Mgmt CPQ (Configure, Price, Quote) Commerce Customer Engagement Customer Insights Customer Service Customer Service Insights Customer Voice

Security & Innovation for Government Agencies in the Microsoft Cloud

Arctic IT
Our team of experts assembled this educational guide to simplify how Microsoft cloud technology can help your government agency enhance services and enable secure collaboration.
Azure BI and Reporting Compute Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Field Service Finance and Operations Government Mobile Applications

The Ultimate Guide to Implementing Revenue Operations 

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This comprehensive guide takes you through each step of the RevOps process, offering valuable insights into fostering cross-functional collaboration at each transitional stage
AI Azure Business Central Customer Engagement Customer Insights Customer Service Customer Service Insights Customer Voice Development Dynamics 365 Finance and Operations Financial Management

Asset-Based Subscriptions with Maintenance as a Service

Bluefort

Discover how asset-based subscriptions with maintenance as a service can revolutionize equipment providers' revenue streams and customer relationships

Agriculture Automated Data Collection Automotive Boating Chemicals Construction Consumer Goods Customer Engagement Customer Service Distribution Dynamics 365 Electronics
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Modernizing Service to the American Public for U.S. Department of Housing and Urban Development

Arctic IT
Learn how HUD worked with Arctic IT to develop a solution on Dynamics 365 to better respond to the needs of homeowners, homebuyers, and renters.
Customer Engagement Customer Service Customer Service Dynamics 365 Field Service Government

Bringing the Modern Workplace to the Bureau of Indian Affairs

Arctic IT
Learn how the Bureau of Indian Affairs gained efficiency and mobility for its case management system with Dynamics 365 Customer Engagement.
Customer Engagement Customer Service Customer Service Dynamics 365 Government

Streamlined Operations and Elevated Security for AER’s Enterprise Business Management System

Arctic IT
Learn how AER replaced their legacy system with a streamlined solution built on Dynamics 365 and Azure to meet security standards for FedRAMP, DISA STIGs, and NIST-800-53.
Azure Customer Engagement Customer Service Dynamics 365 Dynamics GP Finance and Operations Financial Management Not For Profit Power BI Power Pages Power Platform Sales and Operations Planning

One Company's Seamless Migration of Multiple Entities to Dynamics 365 BC 

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Explore the transition story of the Little Rock Convention and Visitors Bureau, as they migrate from Dynamics GP to Dynamics 365 Business Central
Accounting Business Central Commerce Customer Engagement Customer Service Databases Dynamics 365 Dynamics GP Dynamics Marketing Finance and Operations Financial Services Inventory Management
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ServiceTeam ITAM

ServiceTeam ITAM lets you leverage Microsoft Power Apps, Dynamics 365 and the Power Platform eco-system to proactively plan...
Customer Engagement Customer Service Dataverse (CDS) Dynamics 365 Power Apps Power Automate Power BI Power Pages Power Platform

IT Service Management for Dynamics 365 Customer Service

Combine ITIL best practice with a market-leading service CRM to boost customer loyalty, internal productivity and team...
Customer Engagement Customer Service Customer Service Dataverse (CDS) Dynamics 365 IT Asset Management (ITAM) IT Service Management (ITSM) Power Pages Power Platform

Mazars Client Care Managed Services

What is Mazars Client Care Managed Services? From On-demand to Managed Services, we support your full Microsoft suite helping...
Azure Customer Engagement Customer Service Dynamics 365 Enterprise Content Mgmt Field Service Finance and Operations Human Resources (Talent) IT Asset Management (ITAM) Managed Services Microsoft Corporate Power Platform

Velaro

Make the most of your Microsoft Dynamics investment and gain a 360-degree view of your customers by integrating your CRM with...
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Sales Sales & Marketing
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