Skip to main content
msdw Events

CRM Success Panel: Planning for the future of your customers

In this fast-paced expert panel we will discuss the following topics:

  • The history of CRM and why so many deployments have failed to gain real customer relationship management?
  • How the B2B buying process has changed over the past 3 to 5 years and how will it look in the future?
  • Understanding the customer journey and how do we get our customers involved in CRM planning and deployment?
  • How do we future-proof CRM to stay connected with our customers?
doug.adams_.png
Doug Adams
General Manager, Business Applications, US Retail and Consumer Goods
Microsoft
jc.quintana.jpg
JC Quintana
Champion, Value Acceleration Labs
congruentX
mariel.weise-500.jpg
Marie Wiese
Founder & President
Marketing CoPilot
chuck-ingram.jpg
Chuck Ingram
Founder & CEO
congruentX
Rick McCutcheon
Dynamics 365 CE/CRM MVP
PartnerTalks.com