Annie McLaughlin is a Business Analyst in the CRM North American service line at Avanade. She has 6 years of industry experience, including 2 years working with Dynamics CRM. Since joining Avanade in June 2012, she has worked in a variety of industries including automotive, retail, global manufacturing/distribution, managed healthcare and insurance. Annie is responsible for guiding organizations through the functional aspects of implementing Microsoft Dynamics CRM - including business process definition, software configuration, and user adoption.