Driving the connected customer journey through omni-channel solutions

Microsoft Dynamics CRM Webcast Series

Wednesday, April 23, 2014 @ 12:00 PM EDT

Summary

Customers are on a new journey when it comes to how they seek product or service solutions and the sales and services experiences they expect. For Microsoft Dynamics CRM users, the rapid evolution of tools for mobile access, social media and cloud-based applications are rendering traditional, siloed approaches to customer relationship, sales and service management obsolete. Is your approach to CRM systems and tools ready for this consumerization of the sales and service experience?

In this webcast, Dynamics CRM users will learn how technologies in predictive analytics, unified communication, collaboration, knowledge management and CRM can create an innovative approach to the customer experience and drive growth and loyalty. Attendees will also discover how leading companies are re-prioritizing their investments to address this new era of customer experiences across omni-channel interactions. Customers are willing to pay more for a better experience – see how you can use the power of the Dynamics CRM platform to reap the rewards.

Speakers

Business Analyst, Avanade
NA Director of Contact Center Solutions, Avanade