Microsoft Dynamics 365 is at the Forefront of the Retail Revolution

Retail Armageddon is upon us – or at least, that’s what the media headlines keep proclaiming. History, however, paints a different picture. The retail environments of the 1980s and 1990s have set the stage for where we are today. While some may claim retail is dying – particularly brick-and-mortar stores – in fact, it is simply another progression towards an industry which increasingly leverages technology, such as Dynamics 365, to manage their customer relationships, business data, and improve overall customer experiences.

Retail is changing, but it is far from dying. To fully grasp where the industry is headed, it is important to first look at where it has been. Upon further look, it will become apparent the adoption Microsoft Dynamics 365 for Retail, has been integral to success.