4 Emerging Customer Service Technology Trends

This global pandemic has truly been something: tech experts estimate that businesses have seen three years’ worth of digital transformation in just a few months. Initially, the pandemic forced us to temporarily accelerate the advancement and expansion of technology-based business solutions, but the momentum is now so great that our rate of progress may never slow back down. What initially felt like a frenetic pace of change is now the clichéd “new normal.” To that end, here are four trends that are emerging around customer service delivery.