Why Now is the Time for Multi-Channel Retail Integration

Retailers can no longer make technology investments solely focused on improving business in a single channel. To stay competitive, retailers must now invest in creating synergy across all channels.

Recent research reveals that  many retailers are still missing the technology that can facilitate integration of disparate systems in these multi-channel business processes.  But we also know that many retailers have already started, or plan to start, investing in modernizing both their back-office and consumer-facing systems.   While IT modernization for retail is unquestionably a good thing, not all investments are created equal when it comes to the goal multi-channel integration that streamlines operations, enables flexibility, and differentiates a company's customer experience

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About Steve Weber

Steve Weber is the CEO of nChannel.com. nChannel is a complete web-based, multi-channel management platform. nChannel can connect many of the systems you use to manage sales environments and easily manage the operations associated with multi-channel selling - using the systems you already own. Steve is a 13 year veteran and former Vice-President of eMarketplace Outsourcing Services for Sterling Commerce, a division of IBM. More recently Steve was named Microsoft Partner of the Year for Dynamics Retail and awarded Microsoft Retail Independent Software Vendor (ISV) of the year for his company's data sync solutions.

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