The Tale of the Vanishing Update Rollup 6 for Microsoft Dynamics CRM 2011

A string of missteps has beset Update Rollup 6 (UR6) for Microsoft Dynamics CRM 2011, which was released on January 12, then quickly pulled on January 13 with few details about the issue or when it might be resolved. 

But tonight the week's wait appears to be nearing an end.  The problem, a Microsoft spokesperson told us tonight, was that the originally released UR6 contained  a bug with client offline sync and if hit, a user would not be able to go offline. The new UR6 patches resolve the original issue and fix any client side databases that are in this state. 

The UR6 packages will be posted again today, and should be available in a matter of a few hours, we are told.

The move left CRM partners scratching their heads ever since as the public support pages were left intact, albeit with broken download links. Dynamics CRM consultant and blogger Ben Hoskings dug into the developments of the last eight days on his blog:

The rumour on the internet is

Prob was in Outlook Sync. Was due for Win Update on 24th On podcast said they still hoped to meet that date. Not sure now.

One of the reasons I am writing this blog is to inform anyone who has downloaded rollup 6 not to deploy it (particularly not to a live environment) because I don't think you can uninstall it and there might be a problem with it.

Hoskings also references this forum thread which included a growing level of frustration as Microsoft did little to explain whether it was in correcting the issues.

In a podcast on Update Rollup 6 on January 13, the premier field engineering (PFE) team discussed the issue, including Greg Nichols and supportability program manager Corey Hanson, explained that in fact that they found an issue "late in the release process".  So they decided to pull the packages the next day for fixes and the intention to re-publish the packages. 

Outlook client enhancements in Update Rollup 6 include improvements to the Reading Pane and "Asynchronous promotion for tracked emails".   Other features of the rollup are:

  • Dialog Enhancements
  • Data Visualization Enhancements:
    • Chart Designer Enhancements
    • New Chart Types
  • Data Management Enhancements to:
    • Auditing
    • Duplicate Detection
  • Activity Feeds
    • Listening in on important activities in Social Media that take place around the people, accounts, contacts, leads or opportunities that you care about, including a Windows 7.5 phone application: "Business Hub"
About Jason Gumpert

As the editor of, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at

Prior to co-founding, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. Jason has also held consulting positions at CSC Consulting and Monitor Group.

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