Support strategies for Microsoft Dynamics AX: Start with well-educated users

Whether a company is running Microsoft Dynamics AX in five factories in one state, in five countries, or in two separate buildings in one location - there can be challenges with supporting the solution across the enterprise when something goes wrong. So who within the organization should tackle the problem?

When Dynamics AX isn't working properly, most organizations turn to IT to get things running smoothly again. However, that's not always the best course of action, some AX users advised at a recent AXUG meeting.

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About Linda Rosencrance

Linda Rosencrance is a freelance writer/editor in the Boston area. Rosencrance has over 25 years experience as an reporter/investigative reporter, writing for many newspapers in the metropolitan Boston area. Rosencrance has been writing about information technology for the past 16 years.

She has covered a variety of IT subjects, including Microsoft Dynamics, mobile security issues such as data loss prevention, network management, secure mobile app development, privacy, cloud computing, BI, big data, analytics, HR, CRM, ERP, and enterprise IT.

Rosencrance is the author of six true crime books for Kensington Publishing Corp.

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