Article

Resolving an "Error: Value cannot be null" issue in Microsoft Dynamics 365 Project Service Automation

by Kuldeep Gupta
Consultant, Microsoft MVP, Microsoft MCT

Anyone who uses a CRM on a regular basis hopes that it will work seamlessly without errors. But from time to time, when creating and qualifying a lead, confusing error messages popup and leave users wondering about a resolution.  A very common error in Dynamics 365 Project Service Automation comes up when trying to qualify a lead using the Project Information form when the lead is type is set as "Work Based." The popup below shows the error message:

business_process_error_popup.jpg
This error cropped up after I did the following steps:

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About Kuldeep Gupta

Kuldeep Gupta is a Microsoft MVP. 

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