PTC, Microsoft offer connected field service integration between ThingWorx and Dynamics 365

Integration of Dynamics 365 & ThingWorx | Source

PTC has announced a new integration of its ThingWorx platform with Microsoft Dynamics 365 for Field Service. The integration promises to add new connected field service capabilities by linking engineering and asset data to services data and processes.

ThingWorx is PTC's Industrial Innovation Platform that integrates Microsoft Azure IoT capabilities. ThingWorx now works with Dynamics 365 for Field Service to allow users to schedule the right resource with the right part and information to complete the job.

In a statement, the company offered the following sample scenario:

1. A machine in a factory sends a sensor-initiated alert to ThingWorx through Azure IoT indicating that it's about to fail.
2. Automated actions are generated when ThingWorx receives IoT alerts, collects and contextualizes the alert information, and pulls relevant and supporting data from myriad systems, such as PTC's Windchill® PLM solution.
3. A comprehensive view of the situation is presented to the service manager using ThingWorx with Dynamics 365 Field Service, including IoT data and predictive failure information.
4. Advanced scheduling capabilities in Dynamics 365 for Field Service are used to help the technician service manager assess and validate the situation and then schedule the right resource with the right skills.
5. Automated field service notifications are sent to the customer that there is an ...

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