Microsoft shares roadmap for Dynamics CRM through first half of 2014 and other plans beyond the frontier

Microsoft Dynamics CRM still can still throw around some impressive and interesting statistics.  Wayne Morris, CVP for MBS marketing, updated the audience of over 400 at the Dynamics CRM Vision session at WPC 2013 with the latest numbers.  Dynamics CRM now has 3.5 million users, almost 40,000 customers, and Q3 of FY2013 was the product's 35th quarter of successive double digit growth.  And two-thirds of new Dynamics CRM customers are now deploying with CRM Online.

After the CRM 2013 release, planned for October, the CRM roadmap calls for two Online-only releases - Mira, scheduled for the first quarter of calendar year 2014 with a focus on the next version of MarketingPilot (and presumably its integration), and Leo in the second quarter of 2014, with a focus on updates on customer service scenarios.

Missing from the roadmap still is a firm plan on delivering Microsoft's own mobile clients for Dynamics CRM. While the tablet form factor is getting plenty of attention, Microsoft-built mobile phone interface only got a mention on the "Next Frontier" slide presented by Dynamics CRM program manager Reuben Krippner, along with several other areas:

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ERP Integration

Does MS offer a connector for Dynamics CRM online to any of their ERP products? Or is this something that a partner might have developed (similar to what SFDC do)?

Thanks,

Dave

RE: ERP Integration

Hi Dave,

There is a Connector between MS CRM and NAV both for On Prem and Online versions. More information can be found here:

http://msdn.microsoft.com/en-us/library/gg502460.aspx

There are also other integration tools such as Scribe, or you can build a custom service, but it really depends on what you want to achieve.

Hope this helps.

Jan

ERP Integration

Thanks Jan,

That was a helpful link. It does say that the connector works for both Dynamics CRM Online and On-premise. I'm not really sure if both integrations are the same though (or deliver the same experience). I would have though that a bi-directional sync process between Dynamics CRM Online and the On-Premise ERP would be challenging given a company firewall would be sitting somewhere in between.

I am new to Dynamics CRM so maybe this is something that is already taken care of somewhere.

Dave

Yes

Their connector works with AX, NAV and GP. It is very limited with SL.

I have used Scibe many times, but there are some new comers to the field that you might want to look into.

RE: ERP Integration

I have used both the Microsoft Connector and Scribe. There is another product that I will likely use for a new project.

http://www.eonesolutions.com/Products/SmartConnect

Paul