Microsoft Releases Updated Dynamics GP Statement of Direction

Microsoft has released its latest Statement of Direction document for Microsoft Dynamics GP, with more details on GP "12", its cloud vision for customers, and updates to the roadmap through 2016.

Much of the information shared in this document has been communicated in other channels recently like the GPUG Summit conference in November.  It begins with a recap of the GP 2010 R2 release from May 2011, spends the bulk of the docuement focusing on the changes coming as part of the GP 12 release in late 2012, and looks out on the roadmap as far as 2016 and GP 15

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impact of "mainstream" versus "extended" support

Hi,
Reading for the first time, and good article. Was wondering about the basic impacts (cost and performance)of "extended support".

How does a customer activate "extended support"?

Is this determined by the partner?

And does "extended support" impact response times?

Any users of "extended support" care to comment?

Truly appreciate any insight.

Mike

minivan